Health Insurance Insights
In the competitive, ever-evolving world of health insurance, you have the opportunity to deliver extraordinary impact for your members. It all begins with reimagining what’s possible for their experience.
Let us help you channel your impact for extraordinary member experiences.
Today’s members want more personalized, seamless, and convenient experiences. We help you deliver in ways that not only build their trust and loyalty, but also empowers them to grow with you. From member satisfaction tracking programs and perception studies, to digital experience testing and everything in between, we deliver the compelling data stories you need to channel your impact for extraordinary member experiences.
Common business questions and challenges we solve for
- What factors are most important to consumers when choosing a health plan?
- How satisfied are members with our health insurance plans?
- What are the primary reasons our members switch insurers?
- What are the main frustrations related to current health plan options?
- How can we best address provider concerns and strengthen relationships?
- What are the key drivers of member trust & loyalty?
- How can we address challenges faced by our broker partners or company decision makers?
- How has our reputation evolved over the past year compared to competitors?
- How do consumers perceive our plans vs. key competitors in the marketplace?
Groups we work with
Large & Small Group Plan Members
Individual Exchange Plan Members
Providers & Health Executives
Company Benefit Managers
Community Leaders
Medicare and Medicaid Recipients
Brokers & Benefit Consultants
PBMs & Managed Care Organizations
they go above and beyond
The DRG goes above and beyond and everyone there is always awesome to work with. They do great work and are exactly what we need in a research partner. We trust The DRG’s quality, especially in delivering results to our CXO and CEO.
~Top 5 Largest Health Insurer
Featured health insurance client success stories
Customer Listening Program Transforms Business Impact
Layered Insights Give Enrollment Experience a Competitive Edge
Leading Health Insurer Markets Smarter During Medicare Annual Enrollment
Virtual Care Revolution: How Strategic Insights Powered a New Market Offering
More than a Score: Transforming NPS into a Competitive Insights Machine
Decoding Disenrollment to Increase Employer Group Retention
our go-to research partner
We are extremely pleased with The DRG’s execution of our member experience measurement program. We appreciate their thoughtful partnership and responsiveness. We have worked with The DRG for years, but our experience with this program has catapulted them to be our go-to research partner.
~Top 15 National Health Insurer
Protecting your security & data privacy
Your security and data privacy are responsibilities we take very seriously, especially given the sensitivity of personal health data. As a HIPAA compliant and ISO/IEC 27001 certified organization, our data protections meet stringent, internationally recognized information security standards. All DRG employees are background screened and trained annually in the latest information security and PHI protection practices and regulations.
Our commitment to information security best practices is evident in our continual monitoring and auditing of our security policies and practices, with significant investment in third-party services to give their unbiased review and approval of our infrastructure and the security program protecting it.
Here for your entire business
Customers
Don’t just collect information on your customers. Grow your customer experience research program into an integrated, empowering, growth-driving source of customer truth that helps you hear your VoC loud and clear.
Brand
Market
Employee
Reinforce your customer experience initiatives with employee insights. Leveraging employee perspectives as a crucial component of your CX strategy helps foster a customer-centric culture that drives both employee engagement and customer loyalty.
Why our health insurance clients choose The DRG
As our client, you are more than a number to us. And we aim to be much more than a vendor to you. We’re partners, operating as an extension of your team and working together toward your success. That means we…
TAKE THINGS OFF YOUR PLATE
so you can put your energy where it’s most impactful
Support you
in driving growth and creating change
Treat your investment
as if it were our own
Understand
you’re making business decisions based on the reporting we provide
Hold ourselves
to the highest possible quality standards
Serve as your go-to consultant
on all things marketing research
ready to talk about your insights?
We’re here to answer your questions, talk through your challenges, and find you solutions… on your terms.