CASE STUDIES
Walk along with our clients as they harness the power of customer, brand, and market insights. Their success stories highlight the transformative results that businesses across industries can achieve with the right insights and a collaborative partner.
Each story is a testament to our collective dedication and vision, and the “aha!” insights that helped us bridge the gap between a vision and real-life business wins.
Research Type
Industry
Using Multi-Year Insights to Shape Brand Strategy and Customer Engagement
Employer Insights at Scale: How One Insurer Strengthened Brand Strategy and Client Relationships
Breaking Barriers: Using Segmentation to Advance Member Engagement & Equity
Listening at Scale: How a Multi-Line Practice Manager Study Transforms Provider Experiences
From Stalled Growth to Strategic Gains: A Win-Loss Research Success Story
Turning Feedback into Forward Motion: A VOC-Driven Digital Banking Transformation
From Scorecards to Business Impact: Empowering a Health Insurer with Reimagined VOC goals
Building a Global Brand: How Strategic Segmentation Insights Fueled International Success
Behavioral Health: Insights for Expanding Care and Addressing the Teen Mental Health Crisis
Strengthening Pediatric Care Relationships: Key Insights to Secure Growth in a Competitive Market
Virtual Care Revolution: How Strategic Insights Powered a New Market Offering
From Vendor to Partner: Transitioning a Flagship CX Program
Beyond Compliance: How a Midwest Energy Company Measured and Improved Pipeline Safety Awareness
Decoding Disenrollment to Increase Employer Group Retention
Customer Listening Program Transforms Business Impact
More than a Score: Transforming NPS into a Competitive Insights Machine
A Brand with a Mission: How Goodwill and Gen Z Are Growing Together
Leading Health Insurer Markets Smarter During Medicare Annual Enrollment
Advisory Firm Discovers Their Keys to CX Growth
Building on Strengths to Fuel Future Growth
Listen, Learn, Align: CX & EX Become a Single Story
Data Integration Efficiencies Help Tackle Pain Points & Level Up Customer Experience
Layered Insights Give Enrollment Experience a Competitive Edge
Co-Creating the Future: Leveraging a Qualitative Approach for Smarter Product Innovation
Breaking Through the Noise with a Brand Refresh
Driving Trust: How Data-Driven Insights Help Midwest DOT Proactively Elevate Public Confidence
Strategic Tracking Program Strengthens Customer Journey
Revitalizing a University’s Brand Connections: How Research Helped Reach the Next Generation of Students
Captivating Audiences with an Inspired Rebrand
No results found.